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Operations management

New hires follow one playbook from day one

1workflow for every employee

The task

Procedures existed but were followed differently. New staff were slow to get results and depended on colleagues.

What we did

We turned procedures into working workflows: tasks, deadlines, owners and automatic alerts about missed deadlines.

What changed

The process follows one workflow whoever does it. Deviations show the moment they happen, not at the stand-up.

  • 1workflow for every employee

What mattered

  • Workflows were made editable: the process changes, and the system can't be rewritten every time.

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