Internal processes
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AI communications
Serve clients 24/7
AI answers common questions, takes calls and messages, books clients and hands complex conversations to your team.
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In short
AI takes the first line: it answers instantly, finds out what the client needs and hands over to a manager with context. Meanwhile every conversation is transcribed and analysed, so the manager sees the real picture for each salesperson, not a sample of three calls.
Problems it solves
- A client writes in the evening and gets a reply in the morning, when it's no longer needed.
- Nobody listens to calls because there are hundreds, so control comes down to sampling.
- A manager says the client declined, and there's no way to check.
- Some calls simply don't get through: busy line, after hours, nobody picked up.
What's included
- AI first lineanswers a request in the first seconds, any time of day
- AI voice operatortakes calls when managers are busy or off work
- Qualificationfinds out what the client needs and hands over to a manager with context
- Recording and transcriptionevery conversation is saved and available as text, not just audio
- Conversation analysisshows which managers don't handle objections and where deals are lost
- Quality controlevery conversation is checked, not three random ones a month
When it fits
It fits if
- Requests come in after hours and get lost.
- Time to first response is measured in tens of minutes.
- There are too many conversations for a manager to check by hand.
Don't start if
- Deals are complex and purely personal, and the volume of requests is small. Then AI on the first line would only get in the way.
How the process goes
- 01
Listen to how conversations go today
We go through real requests and find where clients are lost: response time, missed calls, lost context.
- 02
Launch on one channel
We switch AI on in one direction and compare with current figures. No taking it on faith.
- 03
Hand over to a manager with context
AI doesn't replace the salesperson; it brings the client to them prepared.
- 04
Conversation analytics
The manager gets a picture for each salesperson and the typical reasons for refusal.
Cases in this area
- Sales and customer service
Calls are answered around the clock
24/7calls and requests handled
- Information security
Work chats stay in your own channel, not in public messengers
1private channel instead of public messengers
FAQ
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