Internal processes
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Sales and customer service
Calls are answered around the clock
24/7calls and requests handled
The task
Some calls never reached managers: after hours, busy line. Call quality control came down to spot listening.
What we did
We introduced call handling by an AI operator that hands context to a manager, plus automatic transcription and analysis of every conversation.
What changed
A call gets an answer whatever the time and however busy managers are. Every conversation is available as text and sorted by typical reasons for refusal.
- 24/7calls and requests handled
What mattered
- The AI doesn't run the deal. It answers at once and brings the client to a manager prepared.
- Notifying both parties about recording was settled before launch.
Other cases
- B2B sales
All sales in one system, no spreadsheets on the side
1system instead of a CRM plus spreadsheets
- Services
Clients book themselves, no back-and-forth
24/7booking with no calls or chats
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